Qadah (a brand of Al Hanoot for General Trading CO.L.L) respects your privacy. This policy explains what data we collect when you use our luxury flower delivery services through WhatsApp, our online store, or the Super Qi mini app, how we use and protect that data, and the rights you have over it.

1. Data we collect

We collect only what we need to fulfil your order and serve you:

• Identity & contact: your name, phone number (including your WhatsApp number), and email if you provide it.
• Order & recipient details: recipient name and phone, delivery address and details, delivery date and time, gift message, and order details.
• Message content: messages you send us on WhatsApp or our channels, used to serve and reply to you.
• Basic technical data: limited information about your use of the store or app needed to run the service.

We do not request or store sensitive payment data (such as card details) on our systems; payments are handled by approved payment providers.

2. How we collect it

We collect data directly from you when you message us on WhatsApp, place an order through our online store or the Super Qi mini app, or contact us for support.

3. How we use your data

• Receiving, preparing, and delivering your order to the recipient.
• Contacting you about your order, delivery, and payment.
• Providing support and answering your questions.
• Improving the quality of our services and products.
• Meeting legal and accounting requirements.

4. Who we share it with

We do not sell your personal data. We share only the minimum necessary with:

• Delivery partners and drivers: recipient name, phone, and delivery address, to complete delivery.
• Suppliers and florists: what is needed to prepare the bouquet.
• Payment providers: to complete payment securely.
• Technical service providers: such as database hosting, under agreements that keep your data confidential.
• Authorities: where a legal obligation requires it.

5. Data retention and security

We store your data on secure infrastructure with access controls that limit who can view it, and we take reasonable measures to protect it. We keep your data for as long as needed to fulfil your orders and for legal and accounting purposes, after which we delete or anonymise it.

6. Your rights

You may request access to, correction of, or deletion of your data, and withdraw your consent at any time. To stop receiving our WhatsApp messages, reply “STOP” or contact us. To exercise any of these rights, email m.sabah@qadah.co.

7. Children's privacy

Our services are intended for adults (18 and over). We do not knowingly collect data from anyone under this age. If we learn we have, we delete it.

8. Changes to this policy

We may update this policy from time to time. The last-updated date appears at the top of the page, and we will indicate any material changes by an appropriate means.

9. Contact us

Al Hanoot for General Trading CO.L.L (Qadah)
Baghdad, Iraq
Email: m.sabah@qadah.co